FAQ

How can a shipment be followed?

The customer-facing practice followed by scrubdaddy is that a newly created tracking record may not show movement immediately; additionally, shipment confirmation includes available tracking information.

What is the cancellation deadline?

Under this policy at scrubdaddy, customers may ask to cancel while the order has not dispatched; once the parcel ships, return options are governed by the Refund Policy.

What payment networks does checkout accept?

In administering this policy, scrubdaddy confirms that checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; at the same time, checkout and refunds use USD; where relevant, applicable sales tax is calculated according to law.

May I return or exchange an item without giving a reason?

To state the position of scrubdaddy precisely, the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems; a no-reason return or exchange may be requested within 30 days after delivery.

Where and when will refunded funds be returned?

scrubdaddy applies the following customer standard: an approved refund is issued to the original payment method within 5-10 business days; where relevant, a financial institution may require additional posting time.

Is shipping available outside the United States?

scrubdaddy applies the following customer standard: the shipping area is the United States only; additionally, every United States order includes free standard shipping.

When can I contact support?

The operating rule used by scrubdaddy is straightforward: support is available at support@scrubdaddycabin.shop and 303-517-8355; at the same time, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Chicago.

What is the processing and transit estimate?

scrubdaddy applies the following customer standard: estimated carrier transit is 4-6 business days after dispatch; as a related safeguard, orders generally require 1-2 business days for handling.

Which items are excluded from no-reason returns?

In administering this policy, scrubdaddy confirms that consumer rights remain intact for defects, damage, wrong items, or omitted goods; where relevant, custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause.

What products does the store focus on?

The customer-facing practice followed by scrubdaddy is that customers should consult each product page for current specifications and supported use information; for completeness, the available assortment covers insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Merchant and Contact Details

In administering this policy, scrubdaddy confirms that telephone support is available through 303-517-8355; this website is operated for customers by scrubdaddy; at the same time, the physical business address and default return address is 1201 Madden Rd, Carthage, Mississippi, 39051, United States; additionally, customer correspondence may be sent to support@scrubdaddycabin.shop.