Refund Policy

Return Authorization Steps

For customers shopping with scrubdaddy, the governing rule is clear: the request must begin through support@scrubdaddycabin.shop or 303-517-8355; at the same time, approved requests receive a prepaid return label or another no-cost return method; for completeness, items must not be sent until return authorization has been issued.

Return Shipping Responsibility

For practical purposes when ordering from scrubdaddy, the merchant bears return shipping for an approved no-reason return or exchange; where relevant, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

Returns and Exchanges Within 30 Days

To state the position of scrubdaddy precisely, the voluntary return window remains open for 30 days following receipt; additionally, the same 30-day window is available for exchanges.

When Approved Funds Are Returned

Under this policy at scrubdaddy, approval follows receipt and a reasonable inspection of the returned item; where relevant, issuer processing after the store sends the refund is outside the merchant's direct control; as a related safeguard, once approved, the refund is issued to the original payment method within 5-10 business days.

Order Cancellation Point

The customer-facing practice followed by scrubdaddy is that a customer may ask to cancel before the order ships; where relevant, once dispatch occurs, the return and refund process in this policy applies.

Where Approved Returns Go

Under this policy at scrubdaddy, customers should use another facility only if written authorization identifies it; approved returns are ordinarily directed to 1201 Madden Rd, Carthage, Mississippi, 39051, United States.

Items Outside the Voluntary Return Program

For customers shopping with scrubdaddy, the governing rule is clear: the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; where relevant, the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods.

Store Identity and Return Address

In administering this policy, scrubdaddy confirms that customers may also call 303-517-8355; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 1201 Madden Rd, Carthage, Mississippi, 39051, United States; for completeness, email support is available at support@scrubdaddycabin.shop; for completeness, this website is operated for customers by scrubdaddy.